General Terms & Conditions

TO PLACE AN ORDER: Log on to www.pleaserusa.com for 24-hour access to our online ordering system. You may also call, fax or email your sales representative, or call our CORPORATE OFFICE TOLL FREE at 1-800-295-6318 or 1-866-PLEASER M-F 8:15 A.M.-5:00 P.M. Pacific Standard Time (PST), or fax us TOLL FREE at 1-800-218-3830. Orders can also be sent via email to sales@pleaserusa.com or int-sales@pleaserusa.com.

PROOF OF BUSINESS ENTITY: In order to be a reseller of Pleaser USA, Inc. products, you must provide a valid Federal Tax ID number (for all U.S. based businesses). California businesses must also submit a copy of a valid Sellers Permit. International businesses must provide the appropriate business license documentation.

INITIAL ORDER & REORDERS: We require a minimum of $500.00 for the initial (first time) order. Re-order minimum is $100.00; if re-order minimum is not met, orders will be subject to a $6.00 service charge. For drop ship orders, there is no minimum required after the initial order. To meet the minimum order requirement, merchandise can be ordered collectively from all of our brands / collections: PLEASER®, DEMONIA®, BORDELLO®, FUNTASMA®, DEVIOUS® and PIN UP COUTURE®.

MINIMUM ANNUAL PURCHASE REQUIREMENTS: To keep your account in active status as a reseller of Pleaser USA products, a minimum purchase of $3,000.00 annually must be met; otherwise, your account will be closed. To re-open a closed account, you are required to re-submit proof of business entity. In addition, the initial order requirement for the re-opened account will be increased to $1,000.00.

PAYMENTS: The following payment methods are accepted: C.O.D. cashier’s check or money order, and all major credit cards (Visa, MasterCard, American Express, Discover) and electronic funds transfer (including PayPal). To apply for C.O.D. payment by company check or for credit terms, please contact our Accounting Dept. Please allow 5-10 business days to process your application.

SHIPPING: All merchandise will be shipped via UPS or FedEx unless otherwise specified. All goods will be shipped F.O.B. Brea, California. Generally, your orders will be shipped in 1-3 business days upon receipt by us.

DROP SHIP: We charge a $6.00 handling fee for each drop shipment. All drop ship orders placed by an out-of-state retailer to be shipped to a consumer in California will be charged retail sales tax according to the California sales and user tax law. Please note: We do not drop ship to international addresses. Shipping to a P.O. box or a military address is available only through FedEx. Returns and exchanges from a 3rd party individual will not be accepted.

CANCELLATIONS: If an order is placed for it to be shipped from our USA warehouse, we will allow customers to cancel the order within 24 hours after it was placed and before it was shipped by us; if the order is to be shipped from our European warehouse in the Netherlands, it can only be canceled within 12 hours of its receipt by us.

RETURNS: No returns will be accepted without authorization. Returns shall only be accepted for manufacturing defects or non-conformity with order. Please note: WE DO NOT GIVE CASH REFUNDS; we will only exchange returned merchandise or issue a Credit Memo for the dollar amount within thirty (30) business days. For return authorization or our full return policies and procedures, please contact our Customer Service Department.

CLAIMS: No claims on used or worn goods. All claims for discrepancies and shipping errors must be made in writing within ten (10) days of receipt of goods. Any claims due to carton damage or breakage must be reported to us within 24 hours in order for us to file a claim with the carrier.

REFUSED SHIPMENTS:Receipt by Pleaser USA, Inc. of a refused package, without prior notice, is considered a request to cancel all outsanding orders. All refused shipments will result in a 20% re-stocking charge plus any additional freight costs incurred. Customers who refuse three (3) shipments within a 6-month period will be put on a pre-pay basis.

BOUNCED CHECKS: A $25 fee will apply on each check returned for insufficient funds.

BACKORDERS: Any item on a customer’s order that is not shipped will be automatically placed on backorder unless advised otherwise. Backorders not shipped within ninety (90) days are automatically cancelled. CLEARANCE, SALE, OVERSTOCK, AND DISCONTINUED ITEMS: All sales of clearance, sale, overstock, and discontinued items are FINAL. INTELLECTUAL PROPERTIES: Unless otherwise stated, all images, works of authorship (copy) and artwork (collectively known as "Creative Elements") found on our catalogs, website, and advertising / promotional materials are the exclusive intellectual properties of Pleaser USA, Inc. The use of these Creative Elements requires our advance approval. Images on disc or through our FTP may be provided to our existing customers upon their signing of our Image Release Agreement for the exclusive purpose of selling Pleaser USA, Inc. products.

PRICES: Prices are NET, and are subject to change without notice. All merchandise (original and backorders) will be billed at the prevailing prices at the time of shipment.

Pleaser USA Terms & Conditions