Pleaser USA strives to accommodate the requests and queries of our customers. In order to return any of our items for credit, you must meet certain conditions in our company policy.

Please note that at this time, we do not accept International returns. However, we will supply credit provided your complaint fits our policy guidelines.

To be eligible for credit, all returns must meet the following conditions:

1. Merchandise was ordered directly from Pleaser USA, Inc. and supported by a Pleaser USA, Inc. invoice.

2. Full credit will be given on goods returned due to manufacturing defect. In NO event shall our liability extend beyond the credit of product cost.

3. No credit will be given until the returned merchandise has been inspected via clear and details pictures emailed to and evaluated by Pleaser USA, Inc. Upon approval you will receive an e-mail notification.

4. Pleaser USA must be notified of defective Merchandise within three (3) months of the invoice date. Notification of defective merchandise after three (3) months of the invoice date will receive a maximum of 50% of the invoice value. No defective merchandise will be credited after six (6) months from the invoice date.

5. No credit will be given on goods that have been altered in any way, or show signs of intentional tampering or excessive wear, or from closeout or "all sales final" offers. Pleaser USA, Inc. reserves the right for the final judgment in this regard.

6. Pleaser USA reserves the right to refuse credits due to claims relative to merchandise' s sizing, fitting, color, or dimensions, and has the final say in this regard.

7. Credits may not be redeemed for cash, and can only be applied to open invoices and future orders.

8. Pleaser USA will not reimburse for shipping charges, tax, duty, VAT, or any other charges associated with clearing customs.

International (outside USA) Merchandise Resolution Procedure

Defective items:

1. Please call or e-mail your international account manager directly for any credit requests. For each item credits requested, please include invoice#, item style#, color, size and quantity.

2. Include clear photograph(s) detailing item and defect clearly visible, the bottom/outsole of shoe and picture of box indicating PO#(purchase order number) associated with product.

Incorrect items, sizes, colors shipped:

1. Please call or e-mail your international account manager directly for any credit requests. For each item credits requested, please include invoice#, item style#, color, size and quantity.

2. Include clear photograph(s) detailing incorrect item, size or color shipped.

3. In such circumstances Pleaser USA will not pay to have items shipped back to USA.

4. Resolution will depend on circumstances involved in each individual case. It is likely a discount will be offered to accept merchandise shipped and received.